Ahold Delhaize Disconnects Some Systems as a Precaution After Security Incident
Ahold Delhaize confirmed a security issue in its network. The company shut down some systems as a precaution, while stores remained open, according to the company.
The Ahold Delhaize security incident prompted the international retail group to disconnect some of its systems as a precaution. On October 12, the company announced that it was assessing an issue in its network and taking steps to mitigate it. According to the company, stores remained open and continued serving customers.
The company has not yet confirmed whether this was a cyberattack or whether the incident involved ransomware or unauthorized access to data. It also did not disclose when services would be fully restored.
The Ahold Delhaize security incident affected digital services
The Dutch brands Albert Heijn, Etos and Gall & Gall confirmed outages. Their websites, mobile apps and customer support were temporarily unavailable. Logistics systems were also taken offline, and loyalty programs did not work.
These are specific consequences of the precautionary shutdown of part of the infrastructure, which Ahold Delhaize described as a measure to protect its systems. The information available so far does not confirm an impact on payments, specific stores or product deliveries.
The company’s announcement was recorded in the Netherlands by regulator AFM as a disclosure of inside information. This confirms that Ahold Delhaize also communicated about the situation through a regulated disclosure system.
Stores remain open, scope in other countries unclear
Ahold Delhaize operates in several markets, including the Netherlands, Belgium and the United States. The company explicitly stated that stores remained open, but it did not disclose the scope of the impact outside the confirmed outages affecting Dutch services.
It is therefore unconfirmed what effect the incident has had on operations in the United States and Belgium, online orders, delivery or the group’s broader logistics operations. Secondary reports cite service disruptions in these countries as well, but the company has not confirmed their scope in detail.
There is likewise no information available about a possible leak of customers’ or employees’ personal data, or business data. Ahold Delhaize has not announced the identity of a possible attacker and, according to the available information, no extortion group has claimed responsibility for the incident.
What will be important to monitor
Ahold Delhaize’s next statements should clarify the cause of the problem, the scope of the affected systems and the timeline for restoring services. It will also be important to see whether the company confirms or rules out access to data, and to receive information about the impact on online sales, delivery and logistics in individual countries.
- restoration of the websites, apps, support and loyalty programs of the Dutch brands,
- details about the affected systems and operations outside the Netherlands,
- any notification of a data breach to regulators and affected individuals,
- another company statement or a possible claim of responsibility by the attackers.
Sources
- Ahold Delhaize newsroom – Confirms a security issue in the network, the precautionary shutdown of some systems and that stores remained open.
- Gall & Gall – Confirms outages affecting websites, apps, customer support, logistics systems and loyalty programs at the Dutch brands.
- AFM – Confirms that Ahold Delhaize’s announcement was recorded on October 12 as a disclosure of inside information.
- The Record – Independently reports disruptions to the group’s services in the United States, the Netherlands and Belgium; the scope has not been fully confirmed by the company.
Verified and updated: October 13, 2026 15:26
